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Shipping & Delivery Policy

Shipping & Delivery Policy for Dates Business

At Dates Business, we are committed to delivering your premium-quality dates promptly and efficiently. Our Shipping & Delivery Policy outlines the process, timelines, and terms for both domestic and international orders to ensure a seamless experience. Please review this policy to understand how we handle shipping and delivery.

1. Shipping Process

1.1 Order Processing Time

  • All orders are processed and handed over to the courier company or postal authorities within 0-2 business days from the date of order confirmation and payment, or as per the delivery date agreed upon during order placement.
  • Orders placed on weekends or public holidays will be processed on the next business day.

1.2 Shipping Methods

  • International Orders: We ship internationally using registered international courier companies or International Speed Post. The choice of courier depends on the destination and availability.
  • Domestic Orders: For customers within India, orders are shipped via registered domestic courier companies or Speed Post.
  • Courier Partners: We partner with reliable courier services to ensure safe and timely delivery. Delivery timelines are subject to the norms of the courier company or postal authorities.

1.3 Delivery Timelines

  • Domestic Deliveries: Typically, domestic orders are delivered within 3-7 business days after dispatch, depending on the location and courier service.
  • International Deliveries: International orders may take 7-21 business days, depending on the destination, customs clearance, and courier service norms.
  • Note: Delivery timelines are estimates and subject to the policies of the courier company or postal authorities. Delays due to external factors (e.g., customs processing, weather, or holidays) are beyond our control.

2. Delivery Details

2.1 Delivery Address

  • Orders will be delivered to the shipping address provided by the customer during order placement. Please ensure the address is complete and accurate to avoid delivery issues.
  • If an incorrect or incomplete address is provided, Dates Business is not responsible for non-delivery or delays. Customers may incur additional charges to redirect or reship the order.

2.2 Delivery Confirmation

  • Once your order is shipped, you will receive a confirmation email with tracking details (if available) sent to the email ID provided during registration.
  • For any issues with tracking or delivery, please contact our support team.

2.3 Non-Liability for Delays

  • Dates Business guarantees that orders will be handed over to the courier or postal authorities within 0-2 business days or as per the agreed delivery date. However, we are not liable for delays caused by courier companies, postal authorities, customs processes, or other external factors.
  • We will assist in tracking and resolving delivery issues to the best of our ability.

3. Shipping Costs

  • Domestic Orders: Shipping costs are calculated at checkout based on the order weight, destination, and courier service. Some orders may qualify for free shipping, as indicated during checkout.
  • International Orders: Shipping costs vary depending on the destination, order weight, and courier service. All applicable shipping fees, duties, and taxes will be displayed at checkout.
  • Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These are not included in the order total or shipping costs.

4. Order Tracking

  • Where available, a tracking number will be provided via email once your order is dispatched. You can use this to monitor the status of your shipment through the courier’s website.
  • Note that tracking may not be available for certain postal services, particularly International Speed Post. In such cases, please contact our support team for assistance.

5. Delivery Issues

If you encounter any issues with your delivery, such as non-delivery, damaged products, or incorrect items, please follow these steps:

  • Contact Us: Reach out to our customer support team within 7 days of the estimated delivery date at 8879666906 or hurzuk.abid@gmail.com, or use our Contact Us page.
  • Provide Details: Include your order number, a description of the issue, and any relevant photos (e.g., for damaged products).
  • Resolution: We will investigate and offer solutions, such as replacements or refunds, as per our Cancellation & Refund Policy.

6. Contact Us for Support

For any questions or concerns regarding shipping or delivery, our customer support team is here to help:

7. Policy Updates

Dates Business reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be reflected on our website at https://dates.business/. We encourage customers to review this policy periodically to stay informed.

Why Shop with Dates Business?

At Dates Business, we pride ourselves on delivering premium dates, from Medjool to Ajwa, with a commitment to quality and customer satisfaction. Our efficient shipping process and reliable partnerships ensure your dates arrive fresh and delicious. Explore our collection and enjoy a hassle-free shopping experience today!

This policy ensures transparency and clarity for all customers. For more tips on selecting the best dates, visit our Buying Guide.

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